YOUR PRIVACY IS IMPORTANT TO US
BookNow Software Limited is a company incorporated in England and Wales whose registered number is 10455560 and whose registered office is at Moonlight, Beech Avenue, Camberley, Surrey, GU15 2JT (‘the Licensor or Data Controller’) is committed to protecting the privacy and security of your personal information. This privacy notice describes how the ‘’Licensor’’ or ‘’data controller’’ collects and uses personal information about employees of the company (“Employees”), customers who use the product and service (“Licensee’’ or “customer” or ‘’You’’ or ‘’prospect’’) and the General Data Protection Regulation (GDPR).
BookNow Software is a “Data Controller”. This means that we are responsible for deciding how we hold and use personal information about you. Where we decide the purpose or means for processing of the data that you provide for our business to run effectively we are the "Data Controller," We are required under data protection legislation to notify you of the information contained in this privacy notice.
This notice applies to Employees, Customers and Prospects. This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time but if we do so, we will provide you with an updated copy of this notice as soon as reasonably practical. It is important that Employees, Customers and Prospects read and retain this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under the data protection legislation.
We will comply with data protection law. This says that the personal and business information we hold about you must be: i. Used lawfully, fairly and in a transparent way. ii. Collected only for valid purposes that we have clearly explained to you and not used in anyway that is incompatible with those purposes. iii. Relevant to the purposes we have told you about and limited only to those purposes. We don’t collect any data that isn’t pertinent to the products we have and the service we provide. iv. Accurate and kept up to date. v. Kept only as long as necessary for the purposes we have told you about. vi. Kept securely.
3. About the Policy
4. Data Collection Validation
a. The information we collect and why it is collected is explained below:
i. Information we collect
ii. How data is collected, stored and used
Iii. Where your data is stored
iv. Your choices and rights regarding the personal data we hold
v. Updating your data and your right to be forgotten.
vi. Data to Third Parties
vii. Who we collect data from With reference to this document ‘you’ is referred to as the person who is a ‘lead’ ‘prospect’ or ‘customer’ who has either engaged with, is currently engaged with or has purchased the services and products of and by BookNow Software Ltd.
Information we collect We will not collect any information about individuals except where it is specifically and knowingly provided by them. The information we collect is either required by our payment provider for invoicing and billing, for legal documents including contracts, Payment Orders, Schedule of Works and Licence Agreements and to ensure we hold all of your customers data securely within BookNow Software Ltd on the SalesForce.com platform The information required by us to be collected is, All other Bookings - Your card details are shared with our payment provider Payment Sense. This is to ensure we can collect monthly payments for our services. In these circumstances your data is shared with our payment provider Payment Sense.
We do not store the card details. However, if a partial or full refund is required, then our payment system just requires BookNow Software Limited All Right Reserved May 2018 CRN: 10455560 the last 4 digits of your card as verification of the card used for this booking. ‘BookKNow do not have access to your billing address or your payment details. By interacting with us on social media platforms by a way of liking, sharing, following or commenting. You understand that you are consenting for our interaction with you in any form.
c. Where your data is stored We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information we collect online. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access to the best of our ability.
Your Personal Information will not be transferred outside of the European Economic area (EEA) unless we need to contact you using the Personal Information you have provided. We may use the information that you provide or that we collect for the following purposes:
i. To register you with BookNow Software Ltd, to set up and manage your BookNow Software Ltd account/SalesForce licenses and and to administer our services;
ii. To take advice and action in relation to the collection of debts;
iii. To provide any services or information you have requested, including using email and text message where appropriate;
iv. To request feedback on our performance as a business (i.e an annual survey or similar).
v. To notify you about our products, services or special offers that may be of interest to you, customer services and profiling your membership preferences;
vi. To ensure that content from our site is presented in the most effective manner for you and for your computer;
vii. For detecting and protecting against error, fraud or other criminal activity; BookNow Software Limited All Right Reserved May 2018 CRN: 10455560
viii. To enforce our terms and conditions of use including carrying out security reviews to validate your identity, age, contact details and financial information; or ix. In any other way as described to you at the time of collection of your personal data.
d. Collecting child data. Data on minors and children under the age of 16 years will be stored by BookNow due to the nature of the demographic of those utilising the trampoline parks and leisure industries we provide a service for. We may collect the following information to help ensure our business runs effectively.
1. Name and surname of the child.
2. Date of birth.
3. Relationship to an adult who made a booking or visited the park/leisure facility.
e. Your choices and rights on data storage If you do not want us to contact you with details of our special offers, products or services that we think you might be interested in please either opt out via your account or by selecting the opt-out buttons on our communications.
i. If you would like to know what personal information we hold about you, or would like us to correct the details we hold about you, you should write to the BookNow Software Limited Security Officer enclosing proof of your identity (such as a copy of your passport or driving licence) and asking to see your personal information or asking us to correct the relevant information. You will have to give us enough information so we can identify the personal information you have asked to see or have corrected. We do not have to respond to your request until you have given us the information we need. We will contact you within 40 days of you asking to see your records or, where we have asked for further information to identify you, within 40 days of receiving such information.
ii. You have the right to access the personal information we hold about you and the right to request the correction of inaccurate or out of date personal information we hold about you.
iii. You have the right to request that we delete your data, or stop processing it or collecting it. Please note that If we have to do this, we will not be able to provide you or you customers with the full service and products you have requested and paid for.
iv. You have the right to stop direct mass marketing messages via email, direct mail or other services such as push notifications.
v. You have the right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office. e. Updating your data your right to be forgotten and Different processes may apply depending on what type of customer to BookNow Software Ltd you are (prospect, lead, or customer).
5. Cookies and IP Addresses
We collect information about how you use our website, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers and for marketing purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reasons, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service.
They enable us to:
a. Estimate our audience size and usage pattern.
b. Store information about your preferences, and so allow us to customise our website according to your individual interests.
c. To speed up your searches.
d. To recognise you when you return to the website.
6. Web privacy
We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with your use of our site(s) which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others. We are not responsible to you for any losses or damage you may suffer caused by any distributed denial-of-service attack, or any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful and which may infect, contaminate or damage your computer equipment or computer programs, or cause damage to software or damage to or loss of data unless caused by our negligence. You should ensure that you use appropriate virus checking software and firewalls. Whilst we have taken reasonable steps to ensure the accuracy, currency, correctness and completeness of the information contained on the Site, we do not check, review, monitor, verify or endorse any information, content, material or data collected from or provided by third parties which are displayed on or is otherwise available from this Site or any third-party websites or services which you can access from the Site. We are not responsible to you for any loss, damage or injury you may suffer or incur in connection with such information, content, material or data. It is your responsibility to check that such information, content, material or data is accurate, current, correct and complete.
7. Cookie Deletion
Below are a collection of links that will assist you if you in deleting cookies and existing cookies.
The exact procedure depends on which browser you are using.
a. Internet Explorer To prevent new cookies from being installed and delete existing cookies
b. Firefox To prevent new cookies from being installed:
c. To delete existing cookies:
d. Google Chrome To prevent new cookies from being installed and delete existing cookies: e. Safari To prevent new cookies from being installed and delete existing cookies: BookNow Software Limited All Right Reserved May 2018 CRN: 10455560
For any further information please write to
9. Contact Questions